Bali & Lombok
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Frequently Asked Questions
Read below to find the answers to some of our most commonly asked questions
What are the benefits of becoming a member?
By becoming a member of spearotrips.com you can opt in to receive special promotions and discounts from time to time, keep in the loop when new activities are listed and keep track of all your past and upcoming activities using our convenient online system. In the near future we will also have an interactive Q & A section where you can ask questions and get answers from the trusted experts in our community.
How do I sign up as a member?
It’s really easy. All you have to do is go to spearotrips.com, and click the “Log In” link at the top right corner of the page. You can sign up with your e-mail address or just as easily use your Facebook or Google+ account. You can easily set and change your preferences in the profile section in your account.
How can I book an activity on spearotrips.com?
This is also really easy. First of all, choose the activity that you’re interested in. Then, click the red “Book it” button which is adjacent to the activity information, and then complete the booking form. You’ll get a confirmation email directly from the activity provider which will confirm your booking along with any further instructions and next steps.
How far in advance should I book?
While our activity providers can quite often accommodate a last minute booking, we suggest booking at least one week in advance for single day activities, and 3-4 weeks in advance for multi-day activities. Usually the multi day activities take more planning and preparation, so they’re tough to throw together at the last minute. Of course, our providers will do what they can to accommodate you, but advanced notice is always best.
How do I find out if the activity provider offers transfers to and from my hotel?
If transfers are listed as an inclusion from your activity’s provider, you should include a message in your booking request to ask if your specific hotel (please include the hotel’s information) is suitable for transfers to and from your requested activity.
How do I cancel an existing booking?
To change an existing booking, just send a message directly to the activity provider through our messaging system. You’ll then receive a response which will confirm the changes, and you can use the message as confirmation.
How do I make a change to an existing booking?
To change an existing booking you should message the activity provider directly on our messaging system. You will receive a response confirming the changes which you can accept as confirmation.
Can I book over the phone?
Unfortunately, no, not at this point. The way our system works is that the schedules in the platform are fully managed by the individual operators themselves. They will take offline bookings as well as online bookings, so spearotrips.com is unable to confirm bookings ourselves. However, we can help you solve problems if you’re having any issues with trying to make a booking.
What if I have more questions?
Really? More questions? Just kidding, that’s no problem! If you have any further questions you can contact us directly via phone at 1-800-676-8308, or send us an email at firstname.lastname@example.org.
Can I book for friends?
Yes, for sure. After clicking the booking button, you’ll have to complete a booking request form. From there, you can select the number of participants, as well as their names, ages, and e-mail addresses. Each participant will then receive an individual confirmation confirming their spot in an activity.
How do I pay for my activity?
Each individual activity provider can choose whether they require full payment in advance, or just a deposit. The information will be on the activities page. In either case, we accept all major credit cards, and when it’s just a deposit that’s required, you can pay the balance upon your arrival at the activity’s meeting point.
Do you share my information with anyone?
The personal information that we collect from members during the registration process is used to manage each member's account, such as for billing purposes, and may be shared with other members to coordinate service delivery. Don’t worry, we’re not going to throw your information around aimlessly. We never share anything with unaffiliated third parties, unless we specifically tell you otherwise.
What is your affiliation with the activity companies?
Spearotrips.com is an individual entity that markets services on behalf of third party providers to the general public. We don’t provide the activities ourselves, we’re just the middle man to make it all easy for you and for the companies. Of course, we carefully screen each company to ensure that they are reputable and that they adhere to all safety protocols. However, we are in no way responsible for any injury, loss or death (we have to say it…) that you might incur with one of them.
Do I pay a mark-up, service charge, or convenience fee?
No. We have negotiated a marketing fee that is built right into the activity providers’ normal, everyday pricing. Therefore, the rate offered should be equal to, if not better than, rates that you can find elsewhere. As a member, you’ll also get special promotions that our providers offer only to our members.
What is your cancellation policy?
As we are an independent marketing entity, we cannot provide a cancellation policy ourselves - those policies are the responsibility of the individual activity providers. Check the bottom of the individual activity’s page for the company's specific cancellation policy.
What happens after I purchase an activity?
You’ll receive a confirmation email with a booking reference number, as well as the dates, times, requirements, and terms of your booking. If you are unsure about any aspect of your booking, you can contact the provider through our built-in messaging system, or you can contact us directly.
What happens if my experience wasn't as expected?
On rare occasions, a customer might have a bad experience during their activity. If that does happen, please contact us directly, and we will work with you to resolve the issue and get you a full or partial refund for the inconvenience.
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